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IT4IT Foundation價值鏈創新
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常見問題
IT4IT 解決核心挑戰
- IT價值籠統模糊不清無法體現
- 云計算與已有信息系統雙模混搭定位不清
- 流程活動或有或無錯亂如麻
- 企業架構和技術治理有心無力
- 多個服務供應商作為服務源危機重重
數字化轉型時代，IT業務運營關鍵得有一套統一的方法。經過5年多的努力，IT4IT由The Open Group于2015年10月發布， 獲得了Shell, HP, IBM, Microsoft, Accenture, Pwc, ExxonMobil等五百強公司的支持。IT4IT標準不是一個流程驅動模型，而是信息驅動模型，以IT價值鏈（IT Value Chain）運營模型為基礎，并由要素模型參考架構作為支撐，對IT業務（Business of IT)進行管理。IT4IT支持TOGAF,COBIT,ITIL，讓IT管理工作以多快好省的方式貫穿完整的價值鏈；IT4IT支持敏捷Agile、精益Lean、看板Kanban、DevOps等，有助于云計算、大數據等的應用實施。IT4IT與ITIL服務管理高度融合，IT4IT以IT價值鏈為主干，對于每一個IT流程的價值流進行持續優化，并且支持創新，因而IT的業務價值得及IT領導力可以得到更加充分的展現。
IT4IT培訓課程基于最新的IT4IT 2.1 國際標準，涵蓋IT4IT核心概念、參考架構和4大關鍵價值流，幫助CIO、架構師等更好的回答和解決在從IT運維轉變為IT業務運營過程中所所遇到的關鍵挑戰。
關鍵收益
通過標準化的IT價值鏈，對IT服務的采購、提供、消費和管理進行統一運營
對復雜多變、多源雙態的IT生態環境進行有效管理(multi-sourcing, Cloud, XaaS, etc.)
全程追蹤和報告機制，及時反映成本、績效、業務價值及風險，以改進決策
自動化單元組件的IT能力以提升創新速度
培訓目標
如何運用IT4IT參考架構改進IT交付業務價值
如何運用IT4IT價值鏈及4個價值流優化IT組織的效率和敏捷度
準備IT4IT Foundation考試
培訓對象
CIO/高級IT經理/信息中心主任
企業架構師
IT運營經理,IT項目經理
業務領導
DevOps經理
需要學習IT4IT相關工作的人員
課程大綱
Unit 1 – Overview
Market Influences driving the need for a new IT operating model
New style of IT and the Bimodal IT Organization
IT4IT? Reference Architecture, its approach, its intended use for organizations and the intended use for suppliers of IT management products and services.
The IT Value Chain and its characteristics
Unit 2 – Definitions of key terms
Service Lifecycle Data Object (Data Object)
IT Value Chain/ Value Stream
Functional Component
Service Model Backbone Data Object
Relationship
System of Record
Unit 3 – IT4IT Basic Concepts
A brief description of the scope, benefits and activities of the IT4IT? Value Streams
Functional components and data objects and their relationships
The concept of the four pillars anchoring the IT Value Chain
Service lifecycle data objects, key and auxiliary data objects
The characteristics and components of the IT4IT? Functional Model
Unit 4 – IT4IT Core
How the IT4IT? Reference Architecture uses the value stream concept
The five levels of IT4IT abstractions：
Level 1: End-to-End Overview
Level 2: Value Stream Documentation
Level 3: Vendor-independent Architecture
Level 4: Vendor-Specific Refinement Architecture
Level5: Solution Architecture
How the OMG definition is aligned with service lifecycle data object artifacts
Unit 5 –Strategy to Portfolio Value Stream(S2P)
The objectives and benefits of S2P
The Key Performance Indicators supporting the critical success factors for S2P
The purpose and the key data objects associated with S2P functional components
Unit 6 – Request to Deploy Value Stream(R2D)
The objectives and benefits of R2D
The Key Performance Indicators supporting the critical success factors for R2D
The purpose and the key data objects associated with R2D functional components
Unit 7 – Request to Fulfil Value Stream(R2F)
The objectives and benefits of R2F
The Key Performance Indicators supporting the critical success factors for R2F.
The purpose and the key data objects associated with R2F functional components.
Unit 8 – Detect to Correct Value Stream(D2C)
The objectives and benefits of D2C
The Key Performance Indicators supporting the critical success factors for D2C
The purpose and the key data objects associated with D2C functional components
學習方式
小班授課，師生互動，案例研討和樣本計劃相結合，通過每個模塊的課堂實踐、實驗和演練對業務連續性概念有切身的體驗，激發學員全心熱情投入學習。
70％講師授課，30％討論練習，小組討論同行交流，鼓勵提問講師個別輔導，角色扮演體驗
考試認證
IT4IT Foundation國際認證考試,1小時40道單選題，閉卷，答對65%（即26分）通過，獲得IT4IT Foundation國際證書。
重考規定：萬一考試沒通過，一個月之后才能補考。
